Question 1

How do client seats work?

Accepted Answer

Each seat gives one client full Builder Pro access ($25/mo value). Seats have configurable durations (3, 6, 12, 18, or 24 months) or no expiration. When a seat ends, it returns to your pool immediately while the client keeps Builder Pro during a 7-day transition window.

Question 2

What if I need more seats than my plan includes?

Accepted Answer

You can add on extra client seats at $16/seat/month on Practice 10 and above. If your add-on costs approach the next tier's price, we'll suggest upgrading for better value.

Question 3

What's a connection vs. a seat?

Accepted Answer

A connection is the CRM link between you and an advisor — your advisor records you as a contact they're tracking. A seat gives you Builder Pro access provided by your advisor. Connection and data-sharing are two SEPARATE consents: you can be connected without sharing financial data, and you can revoke data-sharing without removing the connection. You can also be connected without being seated.

Question 4

What's the referral credit?

Accepted Answer

When someone you refer subscribes to any paid plan — consumer Builder Pro or an advisor tier — you receive a one-time $25 credit on your next invoice. Anyone can refer anyone: advisors, clients, even non-users.

Question 5

Who is the advisor program for?

Accepted Answer

Any licensed life insurance agent, financial advisor, or whole life banking practitioner who works with whole life insurance clients. No specific certification is required, but credentials like Authorized Practitioner status with banking-concept training organizations, LEAP certification, or other industry designations can be displayed on your public profile. Whether you’re a solo practitioner or running a growing practice, the tools scale with you. All paid advisor tiers include the full feature set — CRM, pipeline, analytics, smart lists, workflows, and more. The only differences between tiers are client seat capacity and directory placement.

Question 6

Do I need a specific banking-concept certification?

Accepted Answer

No. Certification is not required. Policy Stack is an independent platform built for whole life banking practitioners. Policy Stack is not affiliated with or endorsed by any banking-concept training organization. Authorized practitioner credentials, LEAP training, and other designations can be displayed on your public profile if you have them.

Question 7

Can my clients see that I’m viewing their data?

Accepted Answer

Clients control access through two independent consents. (1) CRM connection — the advisor records the client as a contact; this is just the relationship link and exposes no financial data on its own. (2) Data-sharing consent — a separate prompt where the client chooses which data categories (policies, deployments, goals, tools, documents) the advisor can see. New connections default to read/write access; clients can downgrade to read-only or no data access in Settings → Advisor Access. A client can revoke data-sharing at any time without breaking the CRM connection, and vice versa.

Question 8

What's included in my personal Policy Stack account?

Accepted Answer

Every paid advisor tier includes a full Policy Stack Builder Pro account for your personal use — the same $25/month product your clients use, included free. Track your own policies, loans, and deployments alongside your practice tools.

Question 9

Can I try paid features before committing?

Accepted Answer

Yes, when you start from a Starter (free) account: all advisor plans then include a 30-day free trial with full feature access, including your full tier’s client seat allowance from day one. Upgrading from Builder Pro is a price change on the subscription you already have, so it carries no trial — your unused Builder Pro time is credited instead. Cancel anytime before the trial ends and you won’t be charged. Your client relationships and referral history are preserved. Full details on tier changes and seat management are in the Advisor Program Agreement at https://policystack.co/advisor-agreement.

Question 10

How do I import my existing clients into Policy Stack?

Accepted Answer

Go to Pipeline → Clients → Import CSV. Download the blank template, or upload any CSV from your existing CRM — the wizard auto-suggests column mappings from common headers (first name, email, phone, etc.). Map your columns, review the color-coded preview, and commit. Progress streams in real time.

Question 11

Can I undo a contact import?

Accepted Answer

Yes — you have 24 hours to revert an import from the import history page. Contacts that already have notes, follow-ups, or pipeline deals will be kept even if the rest are removed.

Question 12

Some rows failed to import — how do I fix them?

Accepted Answer

After committing, the Done step shows a “Download error rows” button if any rows failed. The downloaded CSV includes your original data plus a ps_error_reason column explaining each failure and a ps_row_number column so you can locate the row in your source file. Fix the issues and re-import the corrected rows.

Question 13

How do clients link to my practice?

Accepted Answer

Two ways. (1) Share your invite link — policystack.co/advisor/your-name. When a client signs up through it, their account is added to your CRM as a Pending connection. The client explicitly accepts or declines the connection from their side. (2) Share your referral code (in Practice Settings → Your Links). Clients enter it during the signup flow to self-attribute. Either path lands in your Contacts with one of three states: Not Connected (in your CRM, no link yet), Connected (active link), or Seated (paid seat through your practice).

Question 14

What does "Not Connected" mean next to a contact in my CRM?

Accepted Answer

A contact you’ve added to your CRM (manually, via CSV import, or who hasn’t accepted yet) without an active link to a Policy Stack account. They exist as a record you’re tracking, but no live data-sharing connection is in place. Open the client detail page and choose Invite to Connect on Policy Stack or Provide Seat to bring them in.

Question 15

What’s a household in Policy Stack?

Accepted Answer

A household is the unit Policy Stack uses for billing and data sharing. One household = one subscription (or one advisor-paid seat) with up to two users sharing all banking data. The second seat is a partner you invite on Builder Pro — they get full access while your subscription is active. If your Builder Pro lapses, your partner stays in a 30-day grace window before access ends. The advisor surfaces count households alongside individual clients so multi-user households are tracked as a single relationship.

Placing the policy was step one.

Three steps to run your practice on Policy Stack.

See the practice you built. Know who needs you next.

Today

Practice Depth

Your whole book at a glance.

Your whole book

Everything that happens after the signature.

Twelve households or two hundred — it all tracks.

Built alongside the practitioners who teach this.

Everything the practice runs on.

Practitioner directory

One login, two systems

Smart Paste

AI Prep Brief

Practice analytics

Integrations

Invest in your practice

Enterprise

Built to support the advisor relationship, not replace it.

Frequently Asked Questions

How do client seats work?

What if I need more seats than my plan includes?

What's a connection vs. a seat?

What's the referral credit?

Who is the advisor program for?

Do I need a specific banking-concept certification?

Can my clients see that I’m viewing their data?

What's included in my personal Policy Stack account?

Can I try paid features before committing?

How do I import my existing clients into Policy Stack?

Can I undo a contact import?

Some rows failed to import — how do I fix them?

How do clients link to my practice?

What does "Not Connected" mean next to a contact in my CRM?

What’s a household in Policy Stack?

Rethink your practice.Think long range.Your clients deserve the operating system.

Placing the policy was step one.

Three steps to run your practice on Policy Stack.

See the practice you built. Know who needs you next.

Today

Practice Depth

Your whole book at a glance.

Your whole book

Everything that happens after the signature.

Twelve households or two hundred — it all tracks.

Built alongside the practitioners who teach this.

Everything the practice runs on.

Practitioner directory

One login, two systems

Smart Paste

AI Prep Brief

Practice analytics

Integrations

Invest in your practice

Enterprise

Built to support the advisor relationship, not replace it.

Frequently Asked Questions

How do client seats work?

What if I need more seats than my plan includes?

What's a connection vs. a seat?

What's the referral credit?

Who is the advisor program for?

Do I need a specific banking-concept certification?

Can my clients see that I’m viewing their data?

What's included in my personal Policy Stack account?

Can I try paid features before committing?

How do I import my existing clients into Policy Stack?

Can I undo a contact import?

Some rows failed to import — how do I fix them?

How do clients link to my practice?

What does "Not Connected" mean next to a contact in my CRM?

What’s a household in Policy Stack?

Rethink your practice.Think long range.Your clients deserve the operating system.

Rethink your practice.
Think long range.
Your clients deserve the operating system.

Rethink your practice.
Think long range.
Your clients deserve the operating system.