Client Profile Pages

Click any section header to jump into the relevant full tab.

Timeline tab

The full chronological interaction feed: calls, texts, emails, meetings, and internal notes. Use Add Entry to log new interactions, or the Smart Paste sub-tab to paste raw meeting notes and have them parsed into structured entries.

Discovery liability intake

For a prospect or contact without a connected Policy Stack account, the Discovery tab's Liability intake card sends a standalone liability-list link. It is separate from Household Check-In. When the contact submits, Policy Stack creates an advisor-owned Sequencer snapshot for Debt Payoff Path. Connected clients use their shared recorded liabilities instead.

The same context routing is available from Scenarios -> New Scenario -> Debt Payoff Path: selecting an existing client loads that client's shared Policy Stack liabilities into the Sequencer scenario, while selecting a prospect offers the liability-list request alongside modeling now with your own numbers — a later submission creates its own dated scenario and both are kept. Sequencer covers Steps 1–4; client acceptance is required before Step 5, Payoff Path.

Banking tab

The client's shared whole life banking system appears as a Net Cash Value trend, Protect · Save · Grow year-to-date facts, Capital Flow, Capital In Use loan accounts and draws, and expandable policy workspaces. Present opens a client-facing slide deck over the same core zones. Advisors and team members with read/write access can remove an untouched practice-loaded policy after checking the acknowledgment and typing DELETE; once the client has added data, the client must remove it from their own account.

With read/write access, expand a policy and choose Add annual statement to record a dated statement on the client's behalf — enter it manually or use Builder Pro extraction, including the guaranteed / paid-up-additions cash-value split and dividend when the carrier reports them. An attached source file is shared into the client's own Documents automatically. With read-only access, the action is disabled and a Request read/write access notice links to a message asking the client to upgrade your permission level.

The tab marks restricted categories instead of substituting zeroes. Pending Auto Log events are excluded from Actual totals and event history until the client confirms them. Possible duplicate policy records and manual-review loan-account states remain visible to the advisor in the working view; advisor-only operating notes do not appear in Present mode.

Actual is implicit on recorded-only zones. Planned, Projected, and Modeled values stay explicitly badged; mixed-source comparisons label Actual when needed.

Liabilities tab

For a connected client who has allowed liability sharing, this tab shows their active tracked liabilities with recorded balances, APRs, and monthly payments. The list is read-only on the client profile.

When the client also shares advisor tools, choose Create Sequencer scenario to open a client-scoped scenario. It copies complete shared active liabilities into an advisor snapshot without changing the client's records. Later changes are marked stale until you refresh the snapshot. The client must accept a sent scenario before their Payoff Path starts.

Add Deal

The Add Deal quick-action creates a new pipeline deal linked to this client (and their household), pre-filled with their contact info. Useful for capturing pipeline activity without leaving the profile.

What You Can Edit from a Profile

• Notes (add, edit, delete your own)
• Reminders (create, complete, reschedule)
• Tags
• Pipeline stage
• Assigned team member
• Deals (via Add Deal)

You cannot edit the client's banking-system data from their profile — policies, loans, and deployments are entered by the client in their own account (or by you, if the client is seated and has granted you read-write data-sharing). Policy removal is narrower: a practice-loaded policy can be removed only while it has no client data; once client data exists, the client must remove it.

For a prospect who has not joined Policy Stack yet, the profile's Policies card can hold advisor-entered policy drafts that the prospect can later accept into their own account — see Preload Policies for a Prospect.

Policy Stack is a tracking and visualization tool. It does not provide financial advice, recommendations, or opinions on what you should do with your banking system.

Policy Stack is independent of and is not affiliated with, sponsored by, or endorsed by Infinite Banking Concepts, LLC or the Nelson Nash Institute.