Client Onboarding to Whole Life Banking

The client receives an email with your name, firm, and personal message. If they do not already have a Policy Stack account, the link guides them through account creation.

Step 2: Set Up the Connection

Once the client accepts:

• Connected clients default to read/write access and can downgrade to read-only or no data access. They control what they enter and when.
• Seated clients receive full Builder Pro access. You can enter data on their behalf or let them manage it themselves.

For seated clients, you may want to enter their first policy and snapshot before the onboarding call so the dashboard is populated when they log in.

When the client signs up, setup shows your note and fills in the name you entered. A seated client skips the plan step; a connected client picks their own plan.

Step 3: First Data Entry

Walk the client through recording their first policy:

Step 4: Walk Through the Dashboard

Schedule a brief call to walk the client through their banking system dashboard:

• Net Cash Value — what it means and how it is calculated
• Policy snapshot history — how updating snapshots keeps their data current
• Data source badges — what Actual, Planned, Projected, and Modeled mean
• Policy loans and repayments — how loan balances and repayment progress are tracked

The goal is to make the client comfortable navigating their own data. They do not need to understand every feature on day one — focus on the overview and how to record a snapshot update.

Step 5: Set Follow-Up Reminders

After the onboarding call:

Policy Stack is a tracking and visualization tool. It does not provide financial advice, recommendations, or opinions on what you should do with your banking system.

Policy Stack is independent of and is not affiliated with, sponsored by, or endorsed by Infinite Banking Concepts, LLC or the Nelson Nash Institute.