A connected client is on their own plan — Starter (free) or Builder Pro (self-paid). If you want to give them Builder Pro access through your advisor account, you can assign them a seat at any time.
Why You Might Want to Upgrade a Connected Client
A client on the Starter plan has one editable policy with policy loans, no assets or goals, Help Mode, no AI Insights, and the Policy Loan Repayment Planner. Builder Pro unlocks the additional records and tools described in the seat-assignment confirmation.
You have two options:
- Assign them a seat — you cover their Builder Pro access as part of your advisor relationship
- Encourage them to self-subscribe — they sign up for Builder Pro on their own
A connected client who self-subscribes to Builder Pro costs you nothing. Their connection to your account remains and your access level stays whatever the client granted: read/write or read-only.
Assigning a Seat to an Already-Connected Client
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your advisor dashboard and navigate to the section.