Agency Invitations and Roster Changes

Existing contacts remain intact. When contacts enter the shared agency model, Policy Stack keeps their current advisor as the primary advisor where possible. That preserves daily My book views while still making the shared client pool available from Agency book.

Client consent is agency-wide for agency relationships. An active advisor in the agency can work shared agency clients according to the client's consent and the access level available for that relationship.

Owner-Covered Billing

The agency owner can optionally cover another advisor's Practice subscription. This is separate from roster membership:

• Joining an agency does not automatically move billing to the owner.
• Covered billing can be started or stopped per member by the owner.
• Owner-covered advisor billing is not the same as client seats or team seats.

Leaving or Removing a Member

When an advisor leaves or is removed:

• They lose access to the agency shared client pool.
• Their own Practice account remains separate.
• Agency records, notes, timeline entries, and client history stay with the agency.
• Clients where they were primary remain agency records and can be reassigned.

Review Unassigned and affected My book filters after a roster change so active client work has a current owner.

Owner Changes and Dissolving an Agency

Only the owner can administer owner-level agency actions. If the owner needs to leave, transfer agency ownership before removing that owner role. Dissolving the agency ends the shared agency layer; advisor accounts and client-owned data remain separate from the dissolved roster.

Team Members Are Managed Separately

Agency advisors are managed from Practice Settings -> Agency. Staff team members are managed from Practice Settings -> Team. A team member can help operate agency work, but they do not become an agency advisor or receive primary-advisor ownership.

Related Reading

• Working as an Agency (Shared Client Pool)
• Primary Advisor Ownership
• Agency Team Members
• Team Seats vs. Client Seats vs. Agency Billing

Policy Stack is a tracking and visualization tool. It does not provide financial advice, recommendations, or opinions on what you should do with your banking system.

Policy Stack is independent of and is not affiliated with, sponsored by, or endorsed by Infinite Banking Concepts, LLC or the Nelson Nash Institute.