Revoking a Seat

What the Client Sees

When you revoke a seat:

• The client receives a seat-loss email immediately, explaining the 7-day transition, reassuring them their data is safe, and linking to /settings/billing with the 20% off coupon pre-applied.
• On next login, a blocking modal walks them through what changed.
• They keep Builder Pro for seven days. If they do not start self-pay and have no other active seat, the account continues on Starter after that window. Their data stays intact; one policy remains editable on Starter, while additional policies and all asset and goal records become view-only or locked.

If the client already had their own self-pay Builder Pro subscription, that one takes over seamlessly with no interruption.

Does This Disconnect the Client?

No. Revoking a seat does not disconnect the client from your advisor account. You continue to have the access level the client granted, subject to their data-sharing consent. To remove them from your client list entirely, you also need to disconnect — which is a separate action in the advisor dashboard.

See Seat Expires but Connection Stays for why these are independent.

Reassigning the Seat

Once you revoke a seat, that seat slot becomes available in your advisor account. You can assign it to another client immediately.

Letting Clients Know Ahead of Time

The system email is matter-of-fact, but a personal heads-up before you revoke avoids surprise. For client-initiated transitions (they decided to self-pay), this is especially worth doing.

Policy Stack is a tracking and visualization tool. It does not provide financial advice, recommendations, or opinions on what you should do with your banking system.

Policy Stack is independent of and is not affiliated with, sponsored by, or endorsed by Infinite Banking Concepts, LLC or the Nelson Nash Institute.